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Privacy Policy

Last updated: August 2026

1. Introduction

At Vera Organic Salon, we value the trust of our clients and are committed to protecting the personal information you share with us through our website, WhatsApp, forms, social media, or other official contact channels.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you have regarding your information.

By using this website, filling out a form, messaging us on WhatsApp, or requesting an appointment, you consent to the processing of your data in accordance with this Privacy Policy.

2. Data Controller

  • Trade Name: Vera Organic Salon
  • Location: San Pedro Sula, Cortés, Honduras
  • Primary Contact Channel: WhatsApp
  • Email: gerencia@valleyproduct.com

If you have any questions regarding your personal information, you can contact us through the official channels listed on this website.

3. Information We May Collect

We may collect personal information that you voluntarily provide to us, including:

  • Full name.
  • Phone number or WhatsApp.
  • Email.
  • Service of interest.
  • Desired date and time for the appointment.
  • Messages sent through the website form.
  • Information related to your hair, curls, scalp, nails, skin, or care needs.
  • Photographs voluntarily submitted for guidance, preliminary diagnosis, or service recommendations.
  • History of appointments, consultations, or requested services.
  • Communication Preferences.

We may also collect basic technical information related to your use of the website, such as browsing data, cookies, the device you use, the pages you visit, and your general behavior on the site.

4. Purpose of the Use of Your Data

We use your personal data for the following purposes:

  • Respond to inquiries received via WhatsApp, the contact form, email, or social media.
  • Schedule, confirm, change, or cancel appointments.
  • Provide personalized advice on curling services, hair treatments, manicures, facials, or other salon services.
  • Review information or photos submitted voluntarily to better tailor the service recommendation.
  • Follow up before or after an appointment.
  • Confirm the availability of schedules, services, or staff.
  • Send information regarding services, promotions, packages, reminders, or news about the salon, as appropriate.
  • Improve the browsing experience and customer service.
  • To comply with applicable administrative, accounting, commercial, or legal obligations.

We will not use your data for purposes other than those indicated without your consent, except when there is a legal obligation or a legitimate need related to the provision of the service.

5. Photographs submitted for diagnosis or guidance

In some cases, Vera Organic Salon may request or receive photographs of your hair, curls, scalp, nails, or skin in order to provide you with preliminary guidance before you book or receive a service.

These photographs will be used solely for:

  • Conduct a preliminary assessment of your needs.
  • Recommend the most appropriate service.
  • Better prepare for your visit in advance.
  • Follow up on your case, if applicable.

Submitting photos is voluntary. We will not publish, share, or use these images for promotional purposes without your express permission.

6. Use of photographs, testimonials, and results

Vera Organic Salon may request permission to take or use photographs, videos, testimonials, before-and-after images, reviews, or results of services for promotional, educational, or commercial purposes.

This content may be used in:

  • Website.
  • Social media.
  • Digital ads.
  • Promotional material.
  • Portfolio of Results.

The use of a client's image will always require prior authorization. If you do not want your image to be used, you can let our team know before, during, or after the service.

You can also request the removal of an image that was previously approved, subject to review and the technical capabilities of each platform.

7. Sensitive Information or Special Conditions

To ensure your safety, we may ask you to provide information about any relevant conditions before we perform a service, such as:

  • Known allergies.
  • Sensitivity of the scalp, skin, or nails.
  • Pregnancy or breastfeeding.
  • Recent medical treatments.
  • Use of medications that may affect the hair, skin, or nails.
  • History of reactions to cosmetic products.
  • Previous chemical processes, such as coloring, bleaching, straightening, keratin treatments, or other treatments.

This information will be used solely to assess the suitability of the service, mitigate risks, and provide a more responsible recommendation.

8. Communications via WhatsApp, email, and social media

When you contact us via WhatsApp, email, the contact form, or social media, you authorize Vera Organic Salon to respond to you through those same channels.

We may send you communications related to:

  • Appointment Confirmations.
  • Reminders.
  • Schedule changes.
  • Service Follow-Up.
  • Care Recommendations.
  • Promotions, packages, or new offerings from the salon.

You can request to stop receiving promotional communications at any time by contacting us through our official channels.

9. Sharing Information with Third Parties

Vera Organic Salon does not sell, rent, or share its clients' personal information.

We may share information only when necessary to:

  • Website Operations.
  • Form Management.
  • Communication via WhatsApp, email, or social media.
  • Tools for scheduling, marketing, or customer service.
  • Administrative, accounting, technology, or legal services.
  • Compliance with a legal obligation or a request from a competent authority.

In such cases, we strive to work with suppliers who handle information responsibly and only for the necessary purposes.

10. Information Security

We implement reasonable measures to protect the personal information we receive, preventing unauthorized access, loss, alteration, misuse, or unauthorized disclosure.

However, no digital system, website, messaging app, or online streaming service is completely foolproof. For this reason, we recommend that you do not send highly sensitive information through unsecured channels.

The client is also responsible for using secure devices, networks, and personal accounts when communicating with Vera Organic Salon.

11. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, including customer service, service follow-up, appointment history, administrative compliance, or legal requirements.

When the information is no longer needed, we may delete it, anonymize it, or securely archive it, as appropriate.

12. Client Rights

You can request the following at any time:

  • Access to the personal information we have about you.
  • Correction of incorrect or outdated data.
  • Deletion of information when it is no longer needed.
  • Withdrawal of consent for promotional communications.
  • Non-publication or removal of previously authorized images, subject to technical review.

To exercise these rights, you can contact us via WhatsApp or at the email address provided in this policy.

13. Use of Cookies and Digital Tools

Our website may use cookies or other similar technologies to improve the browsing experience, analyze overall visitor behavior, remember preferences, and optimize our services.

We may also use third-party tools, such as analytics platforms, social media, maps, forms, ads, or digital integrations.

You can configure your browser to block or delete cookies. However, some features of the site may be affected.

14. Links to External Sites

Our website may include links to external platforms such as WhatsApp, Instagram, Facebook, TikTok, Google Maps, payment gateways, or other services.

Vera Organic Salon has no control over the privacy policies, security, or operation of those platforms. When accessing external websites or apps, you should review their own policies and terms.

15. Minors

Vera Organic Salon's services, forms, and contact channels are primarily intended for adults.

If a minor wishes to request a service, she must have authorization from her mother, father, guardian, or legal representative, as applicable.

We do not intentionally collect information from minors without the consent of their parents or guardians.

16. Updates to This Policy

Vera Organic Salon may update this Privacy Policy as necessary due to operational, legal, technological, or business changes.

The current version is the one published on this website. We recommend that you review it periodically.

17. Contact

For questions regarding this Privacy Policy or the use of your personal data, you can contact us at: